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Home > FAQ > Questions and Answers

Q: The equipment can cut through paper in some places and cannot cut through paper in other places
Q: When the device is running, the printed lines between the nozzles are not evenly connected
Q: The device is reset normally after the power is turned on for the first time, sometimes it can print normally, sometimes it cannot print normally (there is n
Q: When the device is running, the paper moves to one side (left or right) as it moves forward.
Q: When the equipment is running, there is abnormal sound in the rotation of the paper feed rod
Q: Ink-jet machines with encoders have overlapping or gaps in step values during printing or gaps and overlaps at the same time
Q: The first time you start the device, the display lights up but does not display any content
Q: In the printing process, the machine moves to the left and right at different speeds
Q: The machine stops printing for some time and then resumes printing
Q: The machine suddenly stops during printing
Q: When printing a file, the first horizontal line does not print
Q: When the plotter presses the test ink jet key and when print files, the ink breaks between two ink cartridges
Q: Uneven lines appear in a certain position during printing
Q: Paper wrinkling and uneven when the device is running or pressing the forward and back buttons
Q: Connect the machine and computer through the router. If you click the one-click setting, the pop-up dialog box prompts you to search for a machine on the net

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